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Call Center Agent (m/f/d)

  • Standard
  • Essen
  • Presence / Mobile
  • Fulltime

Job Advertisement

Become part of the Rhine-Ruhr 2025 Organising Committee (OC) team and help us to create an unforgettable FISU WORLD UNIVERSITY GAMES.
 
SUMMER CUM LAUDE*
A summer with distinction.
 
In 2025, the world will come to the Rhine and Ruhr region to celebrate sport, science and culture. Up to 8,500 athletes and officials from around 150 nations will compete in six cities for 12 days - in 18 different sports. Standards are set here - where the densest university landscape in Europe meets the most sports clubs in Germany, in one exceptionally sport-loving region. 
 
In short:
The perfect place for the FISU WORLD UNIVERSITY GAMES!
And the perfect place for you.
 
To strengthen our team, we are looking for the next possible date for a
 
Call Center Agent (m/f/d)
 
In the implementing company of the Rhine-Ruhr 2025 FISU World University Games
Full-time / 40 hours per week / temporary contract until late summer 2025.
 
The position is located in Essen. As Call Center Agent, you are mainly responsible for handling inbound and outbound communications with clients, addressing inquiries, resolving and reporting issues efficiently, and providing accurate information about services. You play a key role in ensuring a positive customer experience and maintaining the organization's reputation through professional and courteous interactions.

Specifically, your area of responsibility will focus on the following tasks :

  • Manage inbound and outbound calls from the venues
  • Registering issue communicated with client to the ticketing/ITSM tool, and Re-directing them to the relevant VTM or TOC team
  • Managing the incident management tool
  • Resetting Microsoft account password through Microsoft 365 portal
  • Collaborating with other agents or departments to escalate or solve different issues

Ideally you have the following skills and knowledge:

  • An academic degree in the area of technology or comparable qualification 
  • Clear Communication
  • Customer Service
  • Problem solving
  • Basic Tech Skills
 
We are a young & growing organisation in the heart of the Rhine-Ruhr Innovation Hub. You will play a key role in the Organising Committee in the successful planning and implementation of the FISU Games.

Besides a unique team & great emotions, we offer:

  • A varied & exciting job with room for creative ideas and your own creative freedom 
  • A dynamic & growing environment with an open & diverse corporate culture   
  • Short decision-making processes with teamwork at eye level   
  • Remuneration based on TV L
  • Flexible working hours with the possibility of mobile working 
  • 30 days of leave per year
  • Access to a large network in the field of sporting events 
 
If the personal requirements fit, the job will be evaluated with the remuneration group TV L 8.
 
We are more than just a regular sporting event. That's why we want you in your uniqueness, just as you are, with all your facets. With us, everyone can be who they want to be and who they are.
 
We welcome all applications, regardless of gender, nationality, ethnic and social background, religion, disability, age, sexual orientation and identity. Applications from people with disabilities will be given special consideration if they are equally suitable. As an implementation company, we strive to specifically promote women for management positions. Women are therefore strongly encouraged to apply.

Sounds good?

Then we should get to know each other!
 
Please send us your application documents (CV & letter of motivation) stating your earliest possible start date by 29.06.2025 via our application tool. For technical and organizational inquiries, you can reach us by email at careers@rhineruhr2025.com.
 
Please note that confidentiality risks and unauthorised access by third parties cannot be ruled out when communicating by unencrypted e-mail.